21.   Quality management is not only to get the job done, but to get it done well and efficiently.

22.   Quality system management enables local companies to boost their competence and provides them with the potential to face outside competition.

23.   Financial institutions should have quality risk management which should include credit portfolio management and contingency plans in place, Gollan said.

24.   Industries and exporters, he said, should be open to new innovations to continuously improve quality management.

25.   It conducts courses which lead to certificates, diplomas and advanced diplomas in quality management.

26.   Most quality management practitioners in Malaysia are science graduates because quality management is traditionally in the hands of engineers and technicians.

27.   The implementation of the Japanese total quality management in the Asean countries started two years ago.

28.   The Philippine Quality Award, created by President Fidel Ramos last year, recognizes government and business organizations that practice effective quality management.

29.   There is certainly a flight to quality managements -- managements capable of seeing the change and adapting to it.

30.   Thus, the challenges of quality management can only be met by applying a systematic and focused approach to the process of recruitment.