1.   Adjusting for quality improvements or consumer substitutions when prices rise is no doubt technically challenging.

2.   Quality improvement, as a concept and as a reality, has been around in its present form for a number of decades.

3.   Recognizing the efficacy of the quality improvement process also known as total quality management, many leading Japanese companies decided to apply the concepts.

4.   Putting things right, of course, is integral to quality improvement and this is where the corrective action teams come in.

5.   Much of the general comment has been that quality improvement is just common sense and that we have been doing it all of the time anyway.

6.   They answered questions about, for example, determining key indicators in their area and about getting everyone involved in quality improvement.

7.   Again, talking to people on the site, the topics of quality improvements and quality assurance were part of most conversations on processes within MOPs.

8.   Mention of the Paints quality programme led me to ask Chris Hampson about the overall ICI approach to quality improvement.

9.   Quality improvement is a living thing, we must be prepared to learn from each other.