1.   Across the country, records problems are not unusual.

2.   Judge Penny Wilkov, the presiding judge of the municipal courts, wrote Knee about the records problem after the Hernandez murder.

3.   Knee said he had ordered a review of the records problem about a month ago, before the Hernandez murder, but her death gave the matter added urgency.

4.   The BIA compared the records problems to a customer forgetting to whom he wrote a check, or a bank being unable to verify its monthly statements.