1.   Viollet says BNP will hang onto Minitel as part of a multiple-channel approach to long-distance banking that includes phone banking, the Internet and Minitel.

2.   ANZ Banking Group has launched its Asian language phone banking, saying it is the first major Australian bank to offer such a service.

3.   In the last couple of years we have seen theintroduction of phone banking and home banking services in Malaysia.

4.   The study echoes predictions made by bankers and their trade groups as slow revenue growth increases pressure to reduce expenses and customers increasingly rely on ATMs and phone banking.