1.   An unanswered phone.

2.   And these are the organizations that torture thousands of Americans every day with incomprehensible forms, unanswered phones and unpaid claims.

3.   Horror stories multiplied about unanswered phones and appeals that waited weeks to be opened after arriving in the mail.

4.   I shall never forget the sight of these moon men moving through our normally bustling, now empty newsroom, silent save for the ringing of unanswered phones.