1.   A. Watch customer loyalty, retention rates, share of purchases.

2.   But the retention rate is both a blessing and a curse.

3.   Domestic harmony gave the executive a more upbeat attitude at work, which in turn led to higher employee retention rates and greater productivity, Logan said.

4.   In any case, the retention rate is far below the national average.

5.   In the San Fernando Valley, that retention rate is slightly higher.

6.   Now the company hires nearly half of its new staff from such telephone applicants, and retention rates have risen.

7.   On Thursday, America Online said its customer retention rate had improved substantially in the last six months.

8.   Other problems surface when retention rates plummet.

9.   The company said during the quarter it was able to improve it subscriber retention rate and had more people who tried the service sign up.

10.   The magazine has a high retention rate with subscribers.