1.   Among other changes, she must oversee new police training, patrolling and courtesy standards as well as a more responsive civilian complaint process.

2.   And Tessa Jowell, the culture minister, said she would review the public complaint process against objectionable television shows.

3.   In addition, she said, the internal complaint process must be examined for fairness and consistency.

4.   In many cases, they said, people mistreated by police chose to bypass a complaint process they viewed as ineffectual in favor of simply filing a lawsuit.

5.   In reality, however, the labor board complaint process is a cumbersome one that can drag on for years, Nelson says.

6.   In the big cities, complaints against the police go through an official complaint process.

7.   Next year, the INS plans to distribute written information and organize community meetings to explain the complaint process.

8.   On occasion, the informal method prompts judges to correct their behavior before the complaint process begins, he said.

9.   PUC Commissioner Henry Duque said he is also concerned about the complaint process.

10.   PUC Commissioner Carl Wood, who has championed stronger consumer rules to protect telephone customers, said the current complaint process is under review.