71.   Karl V. Kay of Hoffman Estates, Ill., who is named in the suit, could not be located through directory assistance.

72.   Quattropane is not listed in directory assistance and could not be located for comment.

73.   Repair service has been provided only in emergency cases and directory assistance is not accessible.

74.   Repair service was provided only in emergency cases and callers were unable to reach directory assistance.

75.   She called directory assistance in New Jersey, but neither business was listed.

76.   Some businesses already get their directory assistance straight from an independent company, rather than going through their phone provider.

77.   The company did not have a phone listing, according to directory assistance, and did not immediately respond to an e-mail for comment Tuesday.

78.   The strike has affected repairs, installations and directory assistance in a dozen Eastern states and the District of Columbia.