21.   In recent years, the fund industry has had some black eyes because of such carelessness in customer relations.

22.   In the end, durable customer relations are only partly about clever technology, however imaginatively used.

23.   In the new arrangement, Zisman will become chief executive, focused on strategic planning and customer relations.

24.   Jim Ruppel, director, customer relations.

25.   Key people left, and customer relations suffered.

26.   Much of the turnover involves reservation agents and customer-service representatives, who are in contact with passengers most frequently and set the tone for customer relations.

27.   Niko had plenty of back-of-the-house experience in the kitchen, but his obvious aptness was in customer relations.

28.   Not only is this good for customer relations, the shortage of service technicians requires that they work more efficiently.

29.   Offers online shopping, but focuses its Web site on customer relations.

30.   Passenger associations said that airlines were not doing enough to calm crowds during inordinate delays, and called for better customer relations.