11.   A major telecommunications provider recently decided to change its emphasis from acquiring customers for its wireless service to retaining existing customers.

12.   Adrian expects Informix will retain current customers but sees difficulty winning new ones without a broader product line.

13.   But once you apply this market logic to health care, then how do doctors plan to woo and retain customers?

14.   But the freight business is also highly competitive, and company documents suggest that Emery personnel can be under great pressure to move hazardous materials to retain important customers.

15.   By offering brokerage services, they hope to retain customers who once took their money elsewhere.

16.   By offering brokerage services, they hoped to retain customers who once took their money elsewhere.

17.   Case said that AOL will work harder to retain current customers.

18.   Competition is so intense among banks these days that some will do nearly anything to retain their customers.

19.   Customer satisfaction may provide a short-term benefits to Sprint, helping the company retain customers during a period of dramatic industry changes and consumer migration to new companies.

20.   During his speech, Kelly stressed the need for companies to put great emphasis on customer service to retain their customers and attract new ones.