11.   Back then, managers had to do everything from helping construction workers to handling customer complaints.

12.   Both Busey and Antisdel stressed the need for e-tailers to offer customers reliable advice and to handle their complaints quickly.

13.   Brandeis, like many colleges, allows a panel of students and faculty member to act as both judge and jury in handling misconduct complaints.

14.   Agency officials acknowledge a backlog in handling those complaints, and say employees have put in extra hours in an effort to catch up.

15.   Cole said the MBTA is incapable of handling complaints effectively.

16.   Complaints are handled by a review board made up of accountants, but the process can take years.

17.   Complain.com handles any complaints involving a product or service.

18.   Corporate managers handle sexual harassment complaints all the time.

19.   Ethics specialists who watch the committee say that the process for handling complaints has been turned upside down.