1.   Almost one complaint in six involved what is known as the Nigerian letter fraud.

2.   Another complaint involves the time it may take doctors to tell patients why an advertised drug is unsuitable for them.

3.   Complaints usually involve excessive force, discourtesy, abuse of authority or offensive language, which is usually defined as an ethnic slur.

4.   Leaders of Arab-American groups say some complaints involve treatment by co-workers or bosses.

5.   Most complaints involve taking fish or game out of season, exceeding limits, and taking non-game wildlife.

6.   Most complaints involve switching.

7.   Most reports were of sightings but a few complaints involved alligators trying to eat pets.

8.   Other complaints involved billing, customer frustrations over delays in the pilot project, customer service and deceptive trade practices.

9.   Regulators in other states say many complaints against Winstar involve switching.

10.   The biggest interior complaints involve a small compartment under the stereo that things kept falling out of, and the cupholders.