1.   Registered users will receive an audio tape to help with pronunciation.

2.   Users receive object code versions of SNAP-IX pre-built for their chosen Unix hardware, along with services and support.

3.   Most computer users have never received any formal keyboard training.

4.   Consequently, their keyboard skills are inefficient.

5.   This user receives information from LIFESPAN, but only enters into LIFESPAN the fact that a particular quality check has passed, or failed.

6.   The associated user will receive a mail message when the DC state changes to Agreed or when the DC state changes to Rejected.

7.   All interested users receive a LIFESPAN mail message for each Design Change on the package once the Quality Assurance process is complete.

8.   But Mr Given said staff could no longer ensure users received the best service possible.