1.   And instead of having more than one workstation or PC on a desk, support technicians have only one machine to contend with.

2.   A support technician declared last week that corrected but still incomplete software should be available early in September.

3.   A software support technician for Cantor Fitzgerald, he loved to camp and ski, and spend time outdoors.

4.   But few have it tougher than the customer support technicians at computer hardware and software firms.

5.   For four weeks, the support technicians at his company could not figure out how to make it stop.

6.   It grows best in damp soil with plenty of sunshine, says Leo Song, instructional support technician in the biology department at California State University-Fullerton.

7.   On other occasions, support technicians actually refuse to help.

8.   One thing I really hate about trying to run down a problem with no clear solution is trying to get a straight answer out of a support technician.

9.   Resolve uses a natural language interface to guide support technicians through a rigorous problem-solving routine.

10.   Support technicians say callers sometimes get upset if they do not get the answers they expect.