1.   And the inspector general found that the INS is not systematically collecting and reporting missing passport information so authorities can be alerted when someone uses a stolen passport.

2.   Computer users may be able to avoid the calling fees by going to the State Department web site for passport information.

3.   Getting passport information out of the federal government is easier than ever, but it also costs a lot more.

4.   The spokeswoman said the State Department privatized the operation because it was unable to keep up with the demand for passport information.