1.   Another key indicator of service is mishandled baggage.

2.   Delta has improved its industry rank in on-time performance and mishandled baggage this year, he noted.

3.   McCain tied two issues together when he cited mishandled baggage and the lack of timely information for travelers.

4.   Requires Department of Transportation to change the way it calculates mishandled baggage statistics so that only passengers who check bags are counted.

5.   An annual review of airline quality also found more passengers bumped from overcrowded flights and more mishandled checked baggage.

6.   An annual review of airline quality conducted by two university professors also found more passengers bumped from overcrowded flights and more mishandled checked baggage.