1. Customers who have purchased a LIFESPAN maintenance agreement are entitled to call upon the services of the LIFESPAN help desk. 2. And, at their suggestion, Martin has put industry types on his telephone help desk. 3. At EMC, the data storage company, the customer help desk is just steps away from the office of the vice president of products. 4. A help desk has been set up for those with special circumstances, said Michael Sheehan, a company spokesman. 5. But even though it specializes in computer-related help desks, it shuns computer science majors. 6. Calling a help desk was regarded as a sign of failure, if not inferiority. 7. Companies using Vantive programs for internal help desk, customer support or both include Novell Inc., NEC and Boehringer Mannheim. 8. Computer help desks are often the target of consumer complaints. 9. For that reason, many people are turning to professional help desks to sort out their problems with multiple products. 10. Fujitsu Services will help clients maintain hardware systems, operate help desks and otherwise provide technology support services. |