1.   To ease that wait, trained counselors do all they can, even if that means offering just a warm embrace.

2.   To ease the wait, Neiman Marcus sent customers driving gloves and cashmere scarves.

3.   To ease waits at those stations once the enhanced system is finally installed there, the state will take appointments and extend hours, he said.

4.   Also easing the wait is a nearby restaurant, La Bonbonniere, which is charging premium prices.