1.   Ameritech is opening a customer center in Grand Rapid for the sole purpose of handling those switches.

2.   Aon, which is in the midst of a wide-ranging company reorganization, had recently set up one of four national customer service centers in the World Trade Center.

3.   AST also operates a customer service center in Fort Worth.

4.   A report from the Microsoft customer support center on first day of sales.

5.   Callers to the customer service center saw their average hold time increase from one minute to four minutes over the same period.

6.   Closing customer service centers will help Sprint meet a goal to reduce the amount of money it spends on customer service.

7.   Eastman inaugurated today its new company headquarters in Mexico City, equipped with a customer service center.

8.   For example, AOL plans to add a third customer call center this year.

9.   For starters, Compaq is counting on a large customer call-in center in Littleton, Mass. to handle service calls and coordinate the response from technicians.

10.   I recently audited the customer call center operated by one of the largest U.S. airlines, and I was dumbstruck by what I found.