81.   On local authorities, Shafee urged them to set up and manage properly their units handling public complaints.

82.   One is the Better Business Bureau which has been set up by industry to handle consumer complaints in Canada.

83.   Previously, complaints were handled by technical personnel who were not skilled in public relations.

84.   She said the incident is to be investigated by a Justice Ministry department that handles complaints against police officers.

85.   Some public interest groups proposed that a third-party arbitrator handle complaints from Internet companies that allege unfair treatment in negotiations with AOL-Time Warner.

86.   Terrebonne Parish Sheriff Jerry Larpenter, whose department handles complaints in the part of Houma where Trico is located, would not discuss the incidents.

87.   Special hotlines and municipal offices throughout the country would be ready to handle complaints of unfair price increases, he said.

88.   The authority must improve its mechanism for handling complaints, the report said.

89.   The Council of Europe hopes a streamlined European Court of Human Rights in Strasbourg, France, to be inaugurated Tuesday will more rapidly handle citizen complaints.

90.   The figure was part of a report from the Independent Complaints Directorate, a board set up in April to handle civilian complaints about police conduct.