61.   Among other things, it helps companies manage capacity and evaluate their online customer service.

62.   Ambrosia hopes to differentiate itself by focusing on customer service and offering top-notch wines, Berglund said.

63.   Analysts and executives say customers are often subjected to poor customer service when trying to make returns, resulting in delayed exchanges or mishandled refunds.

64.   Analysts noted, however, that the merger could actually improve customer service in New York, where Nynex has historically faltered.

65.   And he is exploring other improvements, like providing real-time customer service online and tracking customers for direct e-mail marketing.

66.   And Blue Cross also holds a multiyear contract to handle claims administration for State Merit, providing customer service as well.

67.   Analysts said London Electricity Plc, which runs its customer services from the north of England, was a possible candidate.

68.   And Ivan G. Seidenberg, the chairman of Nynex, made it clear in a recent interview that improving customer service is something Nynex must do all by itself.

69.   And he will soon join a team that will apply Six Sigma methods to reduce variances in customer service.

70.   And maintaining friendly and accessible customer service has been a challenge.