11.   Commonwealth Edison has tried to make amends by holding public forums, offering cash refunds to some customers and promising swift changes at the top.

12.   For-profit builders like Kubicka have added a new twist to continuing-care deals by offering partial refunds of the one-time fee.

13.   He said Five Star had many satisfied customers and had offered refunds to those who were unsatisfied.

14.   In Sweden and the Netherlands, rates vary according to expense, and both countries offer refunds.

15.   Lone Star Park would be offering full refunds on losing wagers.

16.   Many jewelers offer refunds on returned rings, but refunds on custom-made rings are rare.

17.   Mavericks officials, who have offered full refunds for the remaining camps, say there have been no takers thus far.

18.   Maybe Bush could get Congress to offer tax refunds to celebrities who sing the national anthem at the White House.

19.   Not offering refunds for the recent ticket-price increases that had prompted bloodcurdling venom among the clientele.

20.   Once Grand Circle decided to offer refunds, Guevara said, the company fielded requests as they came in rather than seeking out affected customers.