11.   Help desks and troubleshooting manuals often suggest arcane system-level fixes to kick-start a particular product, but they may slow other programs or keep them from working.

12.   Help desks are hotbeds of frayed nerves.

13.   In fact, BellSouth hired Digital Equipment Corp. to run the help desk for its new Internet unit.

14.   Is the help desk helpful when there are problems?

15.   It may not matter that these trivia are too abstruse for the typical chat between a help desk and a perplexed software user.

16.   Its help desk helps customers install and run software and its distribution unit resells software, mainly to corporations.

17.   Judy Stout, who works at the computer help desk at the Cigna Corp. in Eden Prairie, Minn., is cheered by the adoption change.

18.   Others track an incident from initial call, through various solutions proposed by the help desk, to its ultimate resolution.

19.   Password reset software eliminates the need for harried users to depend on help desks by allowing them to maintain their own user profiles.

20.   She works on a computer help desk for an Atlanta company and counsels people at nights and on the weekends.