11.   He said customers canceled purchases and demanded refunds after the crash.

12.   Inktomi also said fourth-quarter earnings and sales fell short because customers canceled orders.

13.   The company, which makes network software for delivering Web content, also said fourth-quarter earnings and sales fell short because customers canceled orders.

14.   The company, which also makes Internet networking equipment, also said fourth-quarter earnings and sales fell short because customers canceled orders.