11.   Both firms said it usually takes a week or two to receive new cards in the mail, but the companies will send them overnight if the customer asks.

12.   Both say the potential customers are asking a lot of probing questions and requiring extra documentation.

13.   A customer recently asked if the office is a kennel.

14.   But the recent makeover worked so well that many bank customers now ask for a debit card.

15.   But the one thing no customer asks about is the V-chip.

16.   Cingular asked its customers to use land lines if at all possible and to keep nonemergency calls to a minimum.

17.   Confused customers asked one another about other nearby motor vehicle offices.

18.   Customers also have asked about the age of its fleet and safety-related questions.

19.   Customers had asked for masks, and in special colors rather than standard military fare, to match their wardrobes.

20.   Customers have asked for more torrid photos, but the company wants to stick to a PG-rating, Gidwani said.