1.  After the terrorist attacks, in which two United jets were hijacked and crashed, United said it could no longer afford a pay increase.

2.  He was in his office, on the phone with his wife, when the United jet hit the building.

3.  United jets that fly to Europe and Latin America are being upgraded first, with Pacific and domestic jets taking the longest to upgrade.

4.  A flight attendant on the United jet that slammed into the World Trade Center was remembered in a memorial service Monday as a woman who embraced peace and life.