21.  Personalized service and giving the customers what they wanted could only go so far.

22.  Smaller companies might also leave to go to small or mid-sized firms that can give them more personalized service, Nisberg said.

23.  Some mom-and-pops survived by giving customers more personalized service.

24.  Some of the new high-end hotels will have thousands of rooms, making it hard to deliver personalized service.

25.  The bank can capitalize on its smaller size, Cheah said, by offering personalized service and immersing itself in the community.

26.  The personalized services of a Spa Concierge assigned to each guest?

27.  These personalized services are more sophisticated than Internet directories such as Yahoo! Inc. because they constantly wander the Web looking for the information the customer requests.

28.  They offer clear and easy-to-navigate sites, good customer support, personalized service and simple return policies.

29.  To gain an edge over their competitors, department stores, in turn, customize their personalized services.

30.  What net retailers also tout, especially for the future, is personalized service.