1.  Will emphasis shift from the provision of services with a high value-added component to the bulk handling of a large number of fairly simple enquiries?

2.  Given an expected fall in interest rates, analysts tend to focus on markets with a high component of banks, insurance companies and other financial institutions.

3.  Only high value-added components are protected and even some of them are being moved.

4.  The ones that have gone for a real toss are companies with a high component of imports selling mainly in the local market.