1.   I and my family are probably typical of many potential rail customers.

2.   Conrail will only sell off parcels that are not essential for railroad operation or the use of its rail customers.

3.   Like other railroad executives, he resists most demands from rail customers, unions and members of Congress for renewed government oversight.

4.   Meanwhile, rail customers said, railroad cars have gone missing for weeks and Union Pacific has been unable to locate them and deliver them in a timely manner.

5.   Some rail customers said immediate action was needed.

6.   The ICC is now voting to set several conditions, though, aimed at fostering competition and shield rail customers from fat rate increases.

7.   The utilities said the ICC should have capped the rates that Burlington could charge on certain routes and should have guaranteed rail customers access to key lines.

8.   Weinstein attributed part of this crisis to diminishing competition as the industry consolidates and suggested that smaller rail customers might be squeezed out as a result.

9.   Western rail customers can only hope history repeats.