1.   Access is another important principle of the citizens charter.

2.   Again, the citizens charter builds on past achievements.

3.   I also welcome the citizens charter.

4.   Is that part of the disgraceful, phoney citizens charter?

5.   That could be done by means of a supplement to the citizens charter and could be delivered to every household in the country.

6.   The citizens charter is all about achieving what I have described.

7.   The citizens charter is nothing more than a glossy confection.

8.   The citizens charter is simply the most comprehensive programme ever launched by any Government anywhere to improve public services.

9.   Was not the citizens charter supposed to be all about open Government?

10.   We now have another citizens charter that addresses the direct problems faced by the people of this country.