81.   She said most callers were new customers to the service.

82.   She is short with the callers, always in a huff, and by the time the call gets to us, the caller is upset.

83.   She said a typical caller is an elderly person just released from a hospital after surgery who needs home care or some other essential service.

84.   Some callers are abusive.

85.   Some callers are on the verge of homelessness.

86.   Some callers are temporary employees who are given photocopies of software documentation by their employers.

87.   Some callers are welcome.

88.   Some callers are well-meaning.

89.   Some talk radio callers Tuesday were excessively optimistic.

90.   Sometimes, callers are hesitant about stating their problem.