61.   Kennard also asked that the company detail its processing of orders to switch local phone customers over to competing providers.

62.   SBC also improved the processing of orders to switch local phone customers to competitors, the department said.

63.   State regulators also may demand that Qwest share the financial benefits the merger with local phone customers.

64.   The original investigation centered on complaints from three phone customers, although state regulators reported hearing from dozens of consumers who said they were slammed.