61.   He is particularly concerned about publication, in any form, of customer complaints that are not substantiated.

62.   He was frequently frustrated by customer complaints that packages had arrived late without the delivery service ever alerting him to the delays.

63.   His successor, Katsuhiko Kawasoe, announced his resignation this month after the company was embarrassed by reports that it had concealed customer complaints for two decades.

64.   In addition reporting suspicious trades, regulators may insist that clearing firms report customer complaints directly to regulators.

65.   In addition to the referral, the panel ordered that Prudential submit a new employment record for Glasser, removing the customer complaints relating to the partnership sales.

66.   In addition to the reporting of suspicious trades, regulators may insist that clearing firms report customer complaints directly to regulators, one regulator said.

67.   In July, the NASD created an individual-investor education department to analyze customer complaints, develop education forums and distribute information.

68.   In one situation I witnessed, the sales and operations groups in a large financial services firm were not cooperating, and customer complaints were piling up.

69.   In fact, he said, some of the savings will be used to identify specific customer complaints and fix them.

70.   In that way they can afford to supply many more copies, thereby averting a major customer complaint.