61.   Many credit-card and other customer-service call centers have had to boost wages and benefits to attract workers.

62.   McCall urged the state and Maximus to improve the training and monitoring of the call center staff.

63.   More recently, the airline was not refilling jobs lost through attrition as it prepared to open a call center in Reno, Nev.

64.   Medical call centers, staffed by nurses, provide medical information, screen patient needs and direct them to the most cost-effective care.

65.   Now, call centers are an economic buzzword, a name that sets economic development officials salivating.

66.   Nor does it plan to open another call center, where operators take orders from customers.

67.   Other call centers go as far as to encourage agents to make up American names and pretend they live in Dubuque, Iowa.

68.   Pay also is good at call centers where certain professional skills, such as computer or financial expertise, are required.

69.   Providian operates huge call centers in Pleasanton and other locations where batteries of telemarketers use hard-sell tactics to pitch products such as credit protection.

70.   Rather, Sigman said, he and other company officials thought students could bring a fresh approach to revamping their call center.