41.   The Greens and the Escobars both recommended taking a sympathetic attitude toward gate agents under pressure, particularly if other passengers in line are shouting.

42.   The gate agent knows some of the arriving gamblers by name.

43.   The gate agent was hospitalized for a week, and the customer faces a possible prison sentence.

44.   The gate agents were brusque.

45.   The gate agent will also be instructed to ask the captain specifically if he or she is ready to depart.

46.   The gate agent, maintaining his expression of bewilderment, scanned the data on a computer screen.

47.   The gate agent gave him a marker and sent him to a photo on the wall.

48.   The gate agents have their orders, and no passenger should expect them to make exceptions.

49.   The machines pose, in text form, the security questions that gate agents ask passengers who check in in the old-fashioned way.

50.   The passenger who attacked the Newark gate agent last month has sued Continental, contending that his outburst was caused by poorly trained employees and bad airport conditions.