41.   Hamid said the health-care industry is still primarily using call centers for directing people to the most cost-effective sources of care.

42.   He centralized some of the back-office operations and set up a call center, raising productivity and cutting costs.

43.   He said the company initially gave the option only to associates with good work records who had worked in the call center at least six months.

44.   I recently audited the customer call center operated by one of the largest U.S. airlines, and I was dumbstruck by what I found.

45.   In addition, some calls will be routed to Austin, where Southern Union has a call center for its other utilities.

46.   In other call centers, operators are used to handle nonroutine calls, such as tracing a particular product shipment.

47.   Increasingly, companies rely on call centers for fast response to customer inquiries.

48.   Included are the costs of operating call centers to handle customer inquiries.

49.   It cites several reasons, including the expected growth of medical call centers.

50.   It contracted with five companies to run temporary call centers in addition to its own three product support centers.