21.   Nynex says that Internet users stay on the line far longer than other telephone customers, thus imposing huge costs on the system.

22.   Otherwise, they warned, ordinary telephone customers would finance the new construction whether or not they used the new video services.

23.   PUC Commissioner Carl Wood, who has championed stronger consumer rules to protect telephone customers, said the current complaint process is under review.

24.   Reif says he spends much of his day fielding complaints from angry telephone customers.

25.   Separately, C-Tec said today the Pennsylvania Public Utility Commission approved a petition that gives the company more flexibility in the rates it charges its telephone customers.

26.   Southwestern Bell on Thursday withdrew its application to offer the service in Missouri after critics said it was an unwarranted invasion of privacy of telephone customers.

27.   Southwestern Bell Telephone Co. went back to Missouri regulators Wednesday asking for permission to sell long-distance services to its local telephone customers throughout the state.

28.   Telephone customers in Buenos Aires and several other cities will be able to access a special code for Internet use beginning in February.

29.   TeleWest said telephone customers grew, although the number of people taking its television services was less than expected.

30.   Telephone customers in Belmont and Watertown, meanwhile, will have to wait longer before they know their fate.