21.   Only if the client is still unhappy would he be directed to the Solicitors Complaints Bureau.

22.   Similarly, if the client would have been a market counterparty if the firm had dealt with him direct, he will not be a customer in any event.

23.   Unhappy clients are not a good advertisement for the firm.

24.   If the client is unsure about the extent of their cover, they must be told to check their insurance policies.

25.   If your client is to be examined the letter of instruction should give full contact addresses and telephone numbers to enable an appointment to be made.

26.   For this reason very few unassisted clients will be in a position to commission a report just to see if a case can be made out.

27.   Even if your client is not a member of the trade union structure within the works, try and contact the trade union organisers.

28.   If clients are confident in the conveyancer, they will be satisfied with the job, even if the result may be difficult to achieve.

29.   A happy client is a client who will publicise your services.

30.   When buying, the client is concerned with the minutiae of the detail relating to the property itself, and this means that the conduct of instructions is different.