21.   Advocates of aftercare say that, ideally, each case manager should be working with a dozen or fewer young people.

22.   But mediation is notoriously ineffective in rent cases, acknowledges Ethan Bliss, a case manager with the Peninsula Conflict Resolution Center in San Mateo.

23.   But unless welfare case managers can make this change, the new law has no chance of success.

24.   Case managers have walked into the middle of drug raids and police stakeouts.

25.   Case managers seem to have got the message.

26.   Case managers spend as much time helping the child get to class as helping the parent find a job or beat a drug addiction.

27.   Callers can get specific questions answered by education case managers during regular business hours.

28.   Case managers visit clients in their homes three or four times a week, offering comments and suggestions, just as clients do.

29.   For outpatient services, like case managers who can monitor difficult patients, waiting lists have grown.

30.   He now works as a case manager for Phase Piggy Back, a Harlem-based organization that provides drug and alcohol rehabilitation.