21.   By October, the company plans to make the Philippines its global call center.

22.   Call centers in the Atlanta and Pasadena headquarters will be closed.

23.   Calls to FIX Net for technical support are not farmed out to a call center in Utah, Ireland or points beyond.

24.   Calls will go to any of six call centers.

25.   Charles Schwab, the brokerage firm, which has call centers and physical branches as well as a Web service, is often held up as a model.

26.   Call centers abroad would be hardest hit, according to employees involved in the moves.

27.   Call centers are facilites where employees of banks, telemarketers, catalog companies, airlines, and manufacuturers answer customers calls.

28.   Call centers like the one that employs Suarez are proliferating, adding jobs at a faster pace than any other major occupation.

29.   Cingular has a large call center in Merced County.

30.   Companies could expect to spend several hundred thousand dollars installing it, probably limiting its usage initially to very large national or regional call centers.