11.   A travel agency in shaky condition would be able to sell policies to all its clients and shed the burden of refunds upon cancellation of a tour.

12.   Accidents happen, and insurance companies even sell policies covering bad trades resulting from misread hand singles amid all the jostling.

13.   Agents also improperly sold policies as investments and used interest-rate forecasts in making promises about when policyholders could stop paying premiums.

14.   Agents are facing pressure on all sides, as insurers such as John Hancock Financial Services Inc. sell policies both on the Web and through its sales agent force.

15.   Agents made money by selling new policies, particularly life insurance, and the companies encouraged sales.

16.   All insurance companies selling policies in California must be licensed.

17.   Brokers who sell policies from several companies may steer consumers to the insurer least likely to balk at certain medical histories.

18.   But also crucial to the AARP business is the direct link with the customer created by the elimination of agents or brokers who sell policies or handle claims.

19.   But investigators may look into whether any insurance agents may have misled insurance companies about how many policies had been sold to Benarroch.

20.   But many private insurers have rejected this approach as unworkable because they say they will not be able to sell policies at rates that retirees can afford.