11.   In the public sector, many managers have liberal arts degrees in public administration or one of the social sciences.

12.   Inexperienced managers often have problems with their staff.

13.   Information technology professionals, however, feel that business managers have no understanding of, or interest in, technology.

14.   Managers have to decide how much rope to give their subordinates.

15.   Managers have to modify or influence behaviour all the time.

16.   Managers should have clear goals and their performance should be quantifiable.

17.   Many have argued that one of the fatal flaws a manager can have is unwillingness or inability to delegate.

18.   Many industrial production managers have a college degree in business administration or industrial engineering.

19.   My personal impression is that the new manager has greatly improved things.

20.   Not only May the manager have insufficient personal skills to do everything, but also far too little time.