11.   Beneficiaries must wait two to four hours for assistance at many field offices and often cannot obtain accurate information by telephone, the panel said.

12.   Beverly Moore showed up at the Social Security field office in Chatsworth with a tax question related to her benefits.

13.   A corp of investigative reporters big enough to staff an FBI field office.

14.   A major goal of the investigation is to find out how much FBI headquarters in Washington knew about the misconduct in its Boston field office.

15.   A smaller field office in El Paso will also close.

16.   A NOAC plane and the trailer-sized MERS communications and generating units arrive to set up an emergency field office.

17.   A restructuring of field offices by the Internal Revenue Service will shift management responsibilities from Cleveland to Cincinnati.

18.   A perceived lack of investigative zeal at headquarters has startled agents in field offices around the country, several former FBI officials said.

19.   A spokeswoman at the field office in Phoenix declined to comment Wednesday on what changes, if any, will be made in that operation.

20.   According to aviation security sources, the employee attitude survey of the Boston field office last year revealed distrust of managers.