11.   But customer information, which is bought and sold routinely in the offline world, has become controversial in the online context.

12.   But last week the two sides reached a settlement that permits the online retailer to sell customer information under certain conditions.

13.   But the United States does not have similar regulations, so American firms can resell customer information without permission.

14.   By tying into broad computer systems, the Indigo press can link enormous databases of customer information with the printing process in ways that offset presses do not allow.

15.   Call center agents decide how best to handle the inquiry, at the same time collecting customer information that can be used to build future sales opportunities.

16.   CBIS will provide the equipment to track customer information and billings.

17.   Chase Manhattan Corp. and Citigroup declined to comment on exactly what customer information they shared with outside vendors.

18.   Currently, banks sometimes share customer information with one another or with other companies, consumer advocates say.

19.   Consumer groups accuse them of boosting profits by loading up on late charges and other fees, while concealing from customers vital information about their accounts.

20.   Critical software relating to customer information and asset management, Abrera said, has been identified and is currently being replaced.