11.   Crew said that he was fiercely proud of his work in New York but that he realized it would always be regarded, in many respects, as incomplete.

12.   Crew said that undertaking long-term repairs would be a priority this year.

13.   Crew said the law had been used by officers to intimidate people from proceeding with their complaints, creating a chilling effect.

14.   Crew said the performance standards, which would be customized for each district, would be based on annual reports on achievement like those that he released Friday.

15.   Crew said the workers who stayed away normally carry out maintenance on haulage trucks and other mining equipment.

16.   Crew said Thursday that he felt no need to apologize because he had been misunderstood.

17.   Crew says he rejected those proposed policies as too restrictive.

18.   Crew also said Friday that in the coming weeks, he would solicit proposals for yearlong programs from schools throughout the city.

19.   Crew has also said that no child will leave third grade who cannot read at grade level.

20.   Crew said afterward that the two did not discuss Giuliani.