11.   It will ask when and where the caller wants to travel, look up flight schedules and converse using synthesized speech.

12.   Later this year, many callers wanting flight information from United Airlines will speak not to a person but to a computer that acts like one.

13.   Other callers wanted to know more about how the cattle were raised.

14.   One caller wanted to know whether redemption fees are waived when the law requires that fund shares be sold because an investor reaches a certain age.

15.   Several angry callers wanted to know why McGwire got pages to himself as well as his own special section while Sosa got a comparative slap on the back.

16.   Some callers wanted to donate money or clothes.

17.   The caller wanted a new shirt, monogrammed, within a few days.

18.   The caller wanted to make a confession.

19.   The callers first want to know if they can believe the reports.

20.   The caller wanted to know if a prisoner could donate his body to science?