11.   The caller hears an automated voice telling her that the phone company is dialing the pizza delivery service.

12.   The department has used overtime to compensate for the vacancies, but emergency callers are still hearing the recordings.

13.   The number was one allegedly leased by the defendants from American Voice Retrieval, through which callers would hear a recorded message.

14.   The place is fully booked months in advance, but callers never hear the situation described that way.

15.   Local calls were still possible to make but international callers heard only an engaged tone or a recording telling them all lines were busy.