11.   The call centre, systems experts, network adapter and hub experts, and regional action teams are located at the Asia-Pacific Escalation Centre.

12.   These remote call centres are connected via high-speed communication links back to the central call centre.

13.   Video call centre Video call centre is an emerging application where the customer can speak face to face with the customer representative.

14.   With networked call centre and CTI, connection and information flow without boundary.

15.   The newspaper added that a call centre would open in South Africa on Monday to enable further possible plaintiffs to join the class action.