11.   In the cellular field, however, calling capacity is tight, Nichols said, so customers are billed if they take up any room on the cellular channel.

12.   It billed Hispanic customers in Southern California for services they never requested, such as English-language voice mail.

13.   It activates gas pumps with a radio signal and automatically bills the customer, taking pay-at-the pump technology a step further.

14.   It fell behind in billing customers and underestimated what it owed doctors and hospitals.

15.   Its customers are being billed several times, and many have been unable to cancel orders.

16.   Krasilovsky noted that all three services bill customers at an hourly rate, which may not be attractive to current Internet users who prefer a flat monthly fee.

17.   MCI and the other long distance companies have said they will not bill the customers whose calling-card numbers were stolen.

18.   Neither phone company could say how many customer complaints have been received about international calls to adult services or how much the services collectively bill customers.

19.   On Thursday, California joined five other states in suing WorldCom for false advertising and improperly billing customers.

20.   Telmatch, which is still providing service in the state, has since stopped billing its customers in California.