11.   Product changes and service disruptions have alienated many customers.

12.   Social and serial smokers are puffing away at an underground network of restaurants that would rather risk a health inspection than alienate valued customers.

13.   Similarly, dropping flights can alienate customers, so airlines try to avoid that step.

14.   Social and serial smokers are puffing away at an underground network of restaurants that would rather risk an inspection than alienate valued customers.

15.   That can alienate customers, of course.

16.   That not only may have alienated loyal customers --how could Taco Bell be cool if your parents are there?

17.   They have alienated their customers.

18.   This is a particularly dramatic example of how call centers can alienate customers, but it is by no means an isolated one.

19.   With a swarm of new rivals entering its market, Nynex can no longer risk alienating its customers.

20.   A botched sales force reorganization has alienated customers and its stock price has plummeted to one-third of its value a year ago.